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Exchange / Return Policy

Exchange / Return Policy

We offer 14 Days “No Question Asked” return policy from the date of purchase.

To Schedule the return or exchange, You can mail us at support@chkokko.com or message us by live chat function available at website.

Once we receive the request, Our team will schedule a call on your registered mobile no. regarding return, exchange process.

Exchanges (if applicable)

The return policy is applicable for 10 days only, Once 10 days have gone you’ll be eligible to raise the exchange request till 20 days from the date of purchase.

To be eligible for a return/exchange, your item must be:

  • Unused and in the same condition that you received it
  • In the original packaging
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error will not be exchanged

Refunds (if applicable) 

Once your return is received, we will inspect the same,

If it's approved, then your refund will be processed within the next 7 working days, and a credit amounting to your invoice amount will automatically be initiated to your original method of payment. A notification will be sent to you confirming the same 

In case of rejection, We will notify you via your registered email or mobile no. You can contact us back for any further communication.

Cancellations and Modifications

You can cancel your orders before it's shipped by clicking on CANCEL ITEM from your Account Dashboard

or contacting us, the full invoice amount will be refunded to your original payment method. Once the item is shipped it cannot be cancelled.

Can I modify the shipping address of my order after it has been placed?

Yes, You can modify the shipping address of your order before we have processed (packed) it, by updating it under 'change address' option which is available under ‘My order’ section, or by contacting us at support@chkokko.com