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Return Refund and Cancellation Policy

What is 14-days return-replace policy?

If you have received incorrect product or color/size or defected product then you can replace or return your order within 14 days’ time-interval. If you want to return the product then it will take 7 working days after receiving your product to refund your amount.

If you want a replacement then it will take 7 days from the day when the order has been picked up.

Procedure to return or replace the order.

Log-in your account and follow below-mentioned steps:

  • Click on "Order Returns" in the footer.
  • Click on "Request New RMA" then fill Order ID or click on Order number which you want to replace
  • Then select "Item Ordered" which you want to exchange and enter quantity.
  • Then select the reason "Received incorrect product or color/size or defected product".
  • Select Package condition: "Open/Packed".
  • Select Resolution Type: "Exchange".
  • Add Additional information, anything you want to write.
  • Select Delivery Status "Delivered or Not Delivered yet".
  • If your product is delivered then (Delivery Status "Delivered") and enter "Consignment number" (i.e. tracking number of order).
  • Read Return policy clearly and then click on "I Agree".
  • Then click on "Submit Request".

If you have any concerns/query you can e-mail us: support@chkokko.com or you can call us on 0161-5000023.

To exchange the product?

We also offer an exchange only if in case you want other size/model.
We do not offer an exchange of dissimilar category items.

If you received wrong product.

Allow us to change the product if you have received a faulty or wrong product. Kindly inform us at support@chkokko.com then our company executive will call you and arrange a reverse pick up.

Cancellation

You can cancel your Order within 24 hours by informing us via:
support@chkokko.com or 0161-5000023

If you had requested a return or replacement.

After getting a confirmation call about replacement or return from our company’s executive, we will take 24-48 hours to provide you order pickup.

You can self-ship the order for a return or replacement.

Address:
B. Sabharwal Textiles,
Ahata Sherjung, Division No. 3,
Ludhiana - 141008, Punjab (India).
Phone Number: 01615000023

You must have to inform us about self-shipment via call or e-mail (Ph: 0161-5000023 or E-mail: support@chkokko.com). You have to mention us the "Tracking Number" and the "Courier Company Name" and it will be great if you send us image of the courier receipt.