Chkokko

Return Refund and Cancellation Policy

What is 14-days return-replace policy?

If you have received incorrect product or color/size or defected product then you can replace or return your order within 14 days’ time-interval. If you want to return the product then it will take 7 working days after receiving your product to refund your amount.

If you want a replacement then it will take 7 days from the day when the order has been picked up.

We will arrange a pick-up within 2-3 days of your request.

Procedure to RETURN/EXCHANGE & REFUND the order.

Please E-mail us at: support@chkokko.com with your query (Order no., Contact number, Name etc.) or you can call us at Our Customer Care no. 0161-5000023.

Order Cancellation

You can cancel your Order within 24 hours by informing us via:
support@chkokko.com or Call us at 0161-5000023

How will you get REFUND

Once the order has been reached our warehouse, the refund will be initiated to you within 3-5 days excluding Sundays and Bank Holidays.

You can self-ship the order for a return or replacement.

In case your area is not serviceable for reverse pick-up, customer will have to self-ship the consignment to below address:

Address:
B. Sabharwal Textiles,
Ahata Sherjung, Division No. 3,
Ludhiana - 141008, Punjab (India).
Phone Number: 01615000023

You must have to inform us about self-shipment via call or e-mail (Ph: 0161-5000023 or E-mail: support@chkokko.com). You have to mention us the "Tracking Number" and the "Courier Company Name" and it will be great if you send us image of the courier receipt.

You can Request for Return/Exchange & Refund here also

Log-in your account and follow below-mentioned steps:

  • Click on "Order Returns" in the footer.
  • Click on "Request New RMA" then fill Order ID or click on Order number which you want to replace
  • Then select "Item Ordered" which you want to exchange and enter quantity.
  • Then select the reason "Received incorrect product or color/size or defected product".
  • Select Package condition: "Open/Packed".
  • Select Resolution Type: "Exchange".
  • Add Additional information, anything you want to write.
  • Select Delivery Status "Delivered or Not Delivered yet".
  • If your product is delivered then (Delivery Status "Delivered") and enter "Consignment number" (i.e. tracking number of order).
  • Read Return policy clearly and then click on "I Agree".
  • Then click on "Submit Request".
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