Return Refund and Cancellation Policy

If you have received incorrect product or color/size or defected product then you can replace or return your order within 14 days’ time-interval. If you want to return the product then it will take 7 working days after receiving your product to refund your amount.

If you want a replacement then it will take 7 days from the day when the order has been picked up.

We will arrange a pick-up within 2-3 days of your request.

Please E-mail us at: support@chkokko.com with your query (Order no., Contact number, Name etc.) or you can call us at Our Customer Care no. 0161-5000023.

You can cancel your Order within 24 hours by informing us via:
support@chkokko.com or Call us at 0161-5000023

Once the order has been reached our warehouse, the refund will be initiated to you within 3-5 days excluding Sundays and Bank Holidays.

In case your area is not serviceable for reverse pick-up, customer will have to self-ship the consignment to below address:

Address:
B. Sabharwal Textiles,
Ahata Sherjung, Division No. 3,
Ludhiana - 141008, Punjab (India).
Phone Number: 01615000023

You must have to inform us about self-shipment via call or e-mail (Ph: 0161-5000023 or E-mail: support@chkokko.com). You have to mention us the "Tracking Number" and the "Courier Company Name" and it will be great if you send us image of the courier receipt.

Log-in your account and follow below-mentioned steps:

• Click on "Order Returns" in the footer.
• Click on "Request New RMA" then fill Order ID or click on Order number which you want to replace
• Then select "Item Ordered" which you want to exchange and enter quantity.
• Then select the reason "Received incorrect product or color/size or defected product".
• Select Package condition: "Open/Packed".
• Select Resolution Type: "Exchange".
• Add Additional information, anything you want to write.
• Select Delivery Status "Delivered or Not Delivered yet".
• If your product is delivered then (Delivery Status "Delivered") and enter "Consignment number" (i.e. tracking number of order).
• Read Return policy clearly and then click on "I Agree".
• Then click on "Submit Request".