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Return Refund and Cancellation Policy
- What is 14-days return-replace policy?
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If you have received incorrect product or color/size or defected product then you can replace or return your order within 14 days’ time-interval. If you want to return the product then it will take 7 working days after receiving your product to refund your amount.
If you want a replacement then it will take 7 days from the day when the order has been picked up.
- Procedure to return or replace the order.
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Log-in your account and follow below-mentioned steps:
- Click on "Order Returns" in the footer.
- Click on "Request New RMA" then fill Order ID or click on Order number which you want to replace
- Then select "Item Ordered" which you want to exchange and enter quantity.
- Then select the reason "Received incorrect product or color/size or defected product".
- Select Package condition: "Open/Packed".
- Select Resolution Type: "Exchange".
- Add Additional information, anything you want to write.
- Select Delivery Status "Delivered or Not Delivered yet".
- If your product is delivered then (Delivery Status "Delivered") and enter "Consignment number" (i.e. tracking number of order).
- Read Return policy clearly and then click on "I Agree".
- Then click on "Submit Request".
If you have any concerns/query you can e-mail us: support@chkokko.com or you can call us on 0161-5000023.
- To exchange the product?
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We also offer an exchange only if in case you want other size/model.
We do not offer an exchange of dissimilar category items. - If you received wrong product.
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Allow us to change the product if you have received a faulty or wrong product. Kindly inform us at support@chkokko.com then our company executive will call you and arrange a reverse pick up.
- Cancellation
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You can cancel your Order within 24 hours by informing us via:
support@chkokko.com or 0161-5000023 - If you had requested a return or replacement.
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After getting a confirmation call about replacement or return from our company’s executive, we will take 24-48 hours to provide you order pickup.
- You can self-ship the order for a return or replacement.
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Address:
B. Sabharwal Textiles,
Ahata Sherjung, Division No. 3,
Ludhiana - 141008, Punjab (India).
Phone Number: 01615000023You must have to inform us about self-shipment via call or e-mail (Ph: 0161-5000023 or E-mail: support@chkokko.com). You have to mention us the "Tracking Number" and the "Courier Company Name" and it will be great if you send us image of the courier receipt.