Return & Exchange Policy

Return & Exchange Policy :

CANCELLING YOUR ORDER

In case of requests for order cancellations, CHKOKKO reserves the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed/ approved by us, we shall cancel the order and refund the entire amount. We will not be able to cancel orders that have already been processed. CHKOKKO has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by CHKOKKO and accepts CHKOKKO's decision regarding the cancellation.

CANCELLATION OF ORDERS BY CHKOKKO

There may be certain orders we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after the amount has been charged, the said amount will be reversed back to the source account.

RETURNS & REFUNDS

To ensure a smooth shopping experience, items are eligible for a return, refund, or exchange only under the following circumstances:-


  • Size Issue: The size received does not fit you. Size exchanges are subject to stock availability and the product being returned in its original, unused condition with all tags and packaging intact.

  • Manufacturing Defect: The product has a verified manufacturing or quality defect.

  • Incorrect Item Delivered: You received a product different from the one you ordered.

  • Damaged Product: The product was delivered in a damaged condition or was damaged during transit.


Please note that refunds can be processed in one of the following ways:

  • Credited back to the source account.

  • Added to your CHKOKKO.COM account as store credit with unlimited validity.

    To initiate a return or exchange, please email clear photographs of the issue for verification (damaged/incorrect/defected merchandise) within 24 hours of receipt to support@chkokko.com along with your order ID number. Once we receive the defective or damaged merchandise at our facility and once it passes the quality check, we will send a request for your refund. Once your refund request has been verified and approved, you will receive an email confirming the approval of your refund. At the same time, we’ll initiate the refund process and the refunded amount will be credited to the source account within 5-7 working days.Β 

    Refunds for payments made through credit/debit cards, net banking, or other online payment methods will be credited to the original payment source account used for the transaction. The time taken for the refund to reflect in your account may vary depending on your bank or payment service provider.

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    Note : For both online and Cash-on-Delivery transactions, refunds are typically processed to the bank account. Also, the advance amount paid on Cash-on-Delivery (COD) orders is NON-REFUNDABLE if the order is (RTO)returned to origin.

    Compulsory Video Recordings - To be eligible for any claim related to missing, incorrect, damaged, defective, or tampered products, customers must record a clear, continuous, and uninterrupted video while unboxing the package(s) received. This video serves as essential evidence in the event of any claim related to missing, damaged, incorrect, or defective items.

    CHKOKKO maintains a video recording of the packing process for every order dispatched. In the event of a claim, the customer's unboxing video will be reviewed alongside CHKOKKO's packing video to verify the claim and determine eligibility for a replacement, exchange, refund, or any other appropriate resolution.

    The video recording must begin before the package is opened, clearly showing the package in its original sealed condition, including the shipping label (where applicable), and continue without any pauses, edits, or interruptions until all contents have been completely unpacked and inspected.

  • Any video that:

    • begins after the package has been partially or fully opened;

    • contains pauses, edits, cuts, or interruptions;

    • fails to clearly capture the condition of the package and its contents; or

    • is otherwise insufficient to establish the claim,

    could result in the rejection of replacement, exchange, or refund requests.

    This policy helps us protect the interests of both our customers and CHKOKKO by ensuring a transparent and fair resolution process.

    Pick up : In most locations, we offer a free pick up service.


    Self ship : If your area pin code is not serviceable for pick up, you will need to self ship the product via any reliable courier partner. After shipping, please share the courier receipt with us at support@chkokko.com. Again, once the returned item has been successfully received at our facility and has passed our quality inspection, your refund will be processed and credited to your original source account within 5–7 business days. The reimbursement of the courier charges will also be processed upon receipt and verification of the courier payment receipt.Β 


    Replacement & Exchange Policy

    CHKOKKO offers one complimentary replacement/exchange per order, subject to our return and exchange policy. If you request an additional replacement or exchange for the same order after the first complimentary exchange has been completed, the applicable courier and shipping charges for the subsequent exchange will be borne by the customer.

    Refund After Replacement/Exchange

    If you request a refund after a replacement or exchange has already been completed, CHKOKKO will arrange a reverse pick-up of the replacement item(s), wherever service is available. The applicable return courier charges in such cases will be borne by the customer.

    In locations where reverse pick-up services are unavailable and self-shipment is required, the customer will be responsible for the self-shipment courier charges if the refund request is raised after a replacement or exchange has already been completed.

    Where should I self-ship the Return?

    You can send the return to the following address :Β 

    DLASKROSS LIMITED, E14 1898/2 GURBAKSH NAGAR, OPPOSITE, PETROL PUMP LUDHIANA, PUNJAB - 141008

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